Privacy Policy
Last updated: June 2026
Who we are
Sudbury Appliance Repairs is a domestic appliance repair service based at 29 Kiln Drive, Great Cornard, Sudbury, Suffolk CO10 0DN. You can contact us at 01787 861 357 or via WhatsApp.
What information we collect
When you contact us (by phone, WhatsApp, or the contact form) we may collect:
- Your name and contact details (phone number, address)
- Details of your appliance and the fault reported
- Details of any repair carried out and payment made
We do not collect payment card information directly — any card payments are handled through our payment processor.
How we use your information
We use your information only to:
- Arrange and carry out the repair you have requested
- Contact you about the appointment or follow-up on a repair
- Comply with legal obligations (e.g. keeping financial records)
We do not sell, rent, or pass your information to third parties for marketing purposes.
How long we keep your information
We retain customer records for up to 6 years for legal and accounting purposes, after which they are securely deleted.
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data (where we have no legal obligation to retain it)
- Complain to the Information Commissioner’s Office (ICO)
To exercise any of these rights, contact us at 01787 861 357.
Cookies
This website uses only essential functional cookies (e.g. those set by Google Maps for the embedded map). We do not use advertising or tracking cookies.
Third-party services
This site embeds a Google Maps map. Google may set cookies when you interact with the map — please see Google’s Privacy Policy for details.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.